Telecommunications Specialist

Dayton OH US


Job Description:

The Enterprise & Cyber Solutions Operation is hiring a Telecommunications Specialist to support the National Air and Space Intelligence Center at Wright-Patterson Air Force Base, Ohio. An active TS/SCI is required; all work is onsite.

Primary Responsibilities

  • Operate, maintain, and report on NASIC’s classified Cisco Call Manager and Unity Suite in accordance with NASIC, Air Force, and DISA Security Guidelines

  • Manage physical asset inventory

  • Manage NASIC VoIP trouble ticket queues and meet established service level agreements

  • Provide Level II and III CFP escalation support

  • Provide voice design, maintenance, and support in coordination with requests from the Network Team Lead and/or the Network Operations

  • Secure all network devices following DoD guidance, IC guidance, and DISA STIGs

  • Work with the Network Team Lead and Network Operations to schedule all voice-related changes according to change management process

  • Maintain architectural network diagrams and document all installations/changes in MS Visio

  • Provide input to Daily Logs, Weekly Activity Reports, and Monthly Reports on all voice tasks performed, man hours used and parts used

  • Provide monthly functional area reports summarizing work accomplished, work planned in next month and important issues occurring during the month

  • Edit and compose self-help knowledge articles

  • Build quarterly reports to capture the status of voice system’s health, license usage, and inventory of spares.

  • Monitor critical NASIC voice infrastructure (e.g. networks, servers, storage, power, and cooling) and manage the monitoring systems software

  • Provide voice design in coordination with requests from the Network Team Lead and/or Network Operations

  • Perform root cause analysis for service interruption recovery, implementing preventative measures to deploy in the enterprise

  • Research and evaluate new technology and infrastructure solutions, making recommendations as appropriate.

Basic Qualifications

  • Active TS/SCI clearance

  • Information Assurance Technical (IAT) Level II (e.g., Security+) certification

  • Possess and maintain a Cisco Certified Network Professional Voice certification or equivalent

  • Requires high school diploma or equivalent and 4+ years of prior relevant experience.

Preferred Qualifications

  • Prior experience operating/maintaining Cisco Call Manager and Unity Suite in a classified environment.


Pay Range:

Pay Range $42,250.00 – $65,000.00 – $87,750.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

JBLDJ // Equal Opportunity Employer // R-00052003

About founded 1997 as Virtual Domain Systems Analyst, took current name in 1999.

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