Senior User Support Specialist/User Trainer (Audio Visual), Washington, D.C.

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Civil Rights Division – Senior User Support Specialist/User Trainer (Audio Visual)

What You’ll Get to Do

Working with CACI to assist the mission of the US Department of Justice.

More About the Role

Operates video conferencing equipment
Provides remote training as needed on video conferencing platforms including Zoom, WebEx, Skype, MS Meetings.
Schedules video conferencing sessions and trouble-shoots video conferencing issues with users
Records video conference sessions as needed and uses Camtasia to capture, edit and caption recorded video as needed
Trains users on Camtasia as necessary
Ensure all conference/meeting room equipment is functioning properly and in good order.
Assist users of conference/meeting room equipment to resolve network and connectivity issues as needed
Utilizes knowledge of Crestron equipment to ensure all video conferencing and schedule panel equipment is configured and functioning according to specifications
Updates GAL with new information related to conference/meeting rooms as necessary
The Crestron Certified Programmer Courtroom AV/Hardware Specialist provides technician support and services for DOJ.
Responsible for the maintenance and operation of the A/V head-end control room, which include but not limited to proper wiring, room cleanliness, equipment & cable labeling, and ensuring a lucid interface to all A/V equipment.
A/V signal converters (Crestron/Extron)
Operates as an independent resource providing support and services to the trail team, court and courthouse staff, court reporters, and opposing counsel to develop plans for equipping a courtroom for a paperless trial.
Surveys site, recommending appropriate equipment and software, taking into account courtroom layout and lighting, whatever equipment may already be available, requirements for cost sharing between the parties, requirements for portability, trial schedule, the preferences of the judge, etc.
Senior User Support Specialist Video Conferencing (AV Hardware Specialist)
Successful candidate must have a CTS-General certification and Crestron Certified Programmer-Gold level , with demonstrated proficiency with the Crestron Toolkit.
Requires outstanding oral communications skills; for example, may be required to meet with the trial team, court reporters, opposing counsel, or the judge to discuss courtroom requirements, to explain clearly the capabilities and limitations of various equipment and distribution options, and to make a compelling case for the optimum solution.

You’ll Bring These Qualifications

Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users.
Excellent oral and written communications skills required.
At least 1-year experience providing user support in the applications listed.
Undergraduate degree
Must be eligible for a U.S. security clearance.

These Qualifications Would be Nice to Have

Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred.
Prior experience in automated litigation support preferred.
Experience with DOJ office automation environments extremely helpful.

What We Can Offer You

We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.


Job Location


CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer – Females/Minorities/Protected Veterans/Individuals with Disabilities.

JBCAC CACI International // An Equal Opportunity Employer


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